Is it safe to book accommodation online

The main fear when booking in Kyrgyzstan is sending money and ending up with nowhere to stay. On Meiman the deposit does not go to the host straight away: we hold it until you check in and pass it to the property only after your arrival. The balance you pay on site.

How this differs from a card transfer

When a place is found on Instagram or WhatsApp, the guest usually transfers a deposit to a stranger card. After that there is no record of the terms, no proof of the agreement and nobody to turn to if no one opens the door on arrival.

On the platform it works differently: the terms and the price are fixed in the booking, the conversation with the host stays in the chat, and the money stays with Meiman until you check in.

How a booking goes

1. You send a request — nothing is charged.
2. The host confirms it within 6 hours.
3. You pay the deposit, with 2 hours to do so.
4. Meiman holds the deposit and the host contacts open up for you.
5. After you arrive the property receives its money, and you pay the balance on site.

If the property cancels

The deposit is returned to you regardless of the property cancellation terms. The steps are described in How to cancel a booking and what happens to the deposit.

What to check yourself

• read the description and the rules, not only the photos;
• clarify details in the chat — the conversation stays inside the booking;
• never agree to send a deposit outside the platform, even if you are told it is faster;
• check the point on the map, not just the name of the region.

Common mistakes are collected in 5 mistakes when searching for accommodation.

Doubts about a particular booking? Phone and WhatsApp: +996 550 993 993, calls: +996 503 993 993, email: partners@meiman.kg.