How to cancel a booking and what happens to the deposit

You can cancel a booking yourself at any time: open «My bookings», select the booking, tap «Cancel booking» and give a reason. Whether the deposit comes back depends on the property terms, which are shown on its page before you pay.

If the booking is not confirmed yet

A request the host has not confirmed costs you nothing — no money is charged at that stage. If the host does not answer within 6 hours, the request closes by itself.

If it is confirmed but not paid

You have 2 hours to pay the deposit. If you do not, the booking is cancelled automatically — there is nothing to pay or cancel by hand. Keep in mind that it is payment that secures the room: if another guest was holding the same dates and paid first, your unpaid booking is cancelled at once, without waiting out those 2 hours.

If the deposit is already paid

Then the property cancellation terms apply. Some allow free cancellation up to a certain point before arrival, others keep the deposit in full. These terms are visible in the listing when you book and inside the booking itself — read them before paying, that is the only moment when the choice is still yours.

If the host cancels

It happens: the property resold the dates or closed for repairs. In that case the deposit is returned to you regardless of the property cancellation terms. If the money has not come back, write to support and we will sort it out.

Look for a replacement while you are at it — most destinations have similar options: Bishkek, Issyk-Kul, Karakol, Osh.

How to avoid cancelling at all

Message the host before booking and clear up anything doubtful — the list of questions is in 5 questions to ask a host before booking. How payment works end to end is explained in How payment works.

Need help with a cancellation or refund? Phone and WhatsApp: +996 550 993 993, calls: +996 503 993 993, email: partners@meiman.kg.