FAQ

Use the search tool to select the city, your travel dates, and the number of guests. Choose a suitable hotel and room. Follow the booking steps and submit your request. The hotel will review it within 6 hours. Once confirmed, make the prepayment to complete your booking. No more calling hotels to find a free room — it’s quick and hassle-free.

Yes, a prepayment is required to confirm your booking. Each hotel sets its own prepayment amount. This ensures that the room is reserved for you and confirms your arrival. Important: make sure to carefully review the hotel's cancellation policy, as some bookings may have a cancellation fee.

Contact our support service — we will assist you promptly.

🔒 Payment through our platform is safe and convenient Payments on our site are completely safe. We use modern payment gateways to ensure your data is securely protected. When you make a payment for your booking, the money is not transferred immediately to the accommodation provider. All payments are held by us until your check-in, ensuring that we can protect your interests in case of unforeseen situations. The funds will be transferred to the accommodation provider only after your check-in. ✅ Your transactions are secure ✅ Funds are held by us until your check-in ✅ We guarantee the transfer of funds to the accommodation provider only after check-in ✅ Your data is not stored and not shared with third parties 💬 If you have any questions, our support team is always ready to assist you.

If you need to cancel your booking, go to “My Bookings”, select the reservation, and click “Cancel Booking”. Choose a reason for the cancellation. Important: the hotel may retain your prepayment if such a policy is specified in their cancellation terms. These terms were shown when you selected the hotel.

Yes, in most cases, you are required to present a valid ID card or passport upon check-in. This is a standard procedure for identity verification and guest registration according to legal requirements. However, when booking guesthouses, private apartments, or small properties, presenting documents may not always be mandatory. It depends on the specific property's policies. 📌 Important: Please review the check-in requirements of your chosen property before booking. If the hotel or host requires documents, you must be ready to present them at check-in.

Unfortunately, this means that the hotel no longer has available rooms for your selected dates. Don’t worry — you can easily find similar accommodations on our platform that match your preferences and budget.