USER AGREEMENT
(Version for the Meiman Service, Meimo LLC)
Version dated 20 August 2026.
1. General Provisions
1.1. This User Agreement (hereinafter — the "Agreement") is an official public offer in accordance with clause 2 of Article 398 and Articles 395, 396 and 399 of the Civil Code of the Kyrgyz Republic, and governs the relations between Meimo LLC, which provides the "Meiman" Service, and any individuals or legal entities using the Service.
1.2. Publication of the text of this offer on the official website and/or in the mobile application of the Service constitutes an official proposal to conclude a contract on the terms set out in the Agreement.
1.3. This offer is accepted by registering with the Service, paying for services, or actually using the Service. From the moment of acceptance, this Agreement is deemed to have been concluded in writing.
1.4. This Agreement is a contract of adhesion in accordance with Articles 386–387 of the Civil Code of the Kyrgyz Republic.
1.5. The "Meiman" Service is an information system that allows a Partner to publish listings for the rental of real estate properties and/or Guests to book such properties.
1.6. The Service may only be used after full and unconditional acceptance of the terms of this Agreement. The User is obliged to review the terms of this Agreement before starting to use the Service, and to regularly monitor amendments and additions to it published on the official website or in the mobile application.
1.7. Meiman is not a party to the rental contracts concluded between a Partner and a Guest.
1.8. The Service is used under the terms of a simple non-exclusive licence.
1.9. The User agrees to comply with the terms of this Agreement each time the Service is used.
1.10. Meiman has the right at any time to modify, supplement or discontinue the operation of the Service without the User's consent.
2. Terms and Definitions
2.1. Service — the "Meiman" information system owned by Meimo LLC, hosted on the Internet and/or available through a mobile application, intended for publishing listings for the rental of real estate properties, for booking such properties, and for the provision of other related services.
2.2. User — any legally capable individual who has reached the age of 18, or a legal entity registered in accordance with the procedure established by law, who has accepted the terms of this Agreement and/or uses the Service in any way. This includes Partners and Guests.
2.3. Partner — a User who publishes listings for the rental of real estate properties through the Service.
2.4. Guest — a User who books real estate properties through the Service.
2.5. Personal Account — a private personal section of the Service available to the User after completing registration and authentication, used to manage bookings, payments and personal data.
2.6. Real estate property — residential or non-residential premises offered by a Partner for rent through the Service.
2.7. Rate — the terms and price of a booking, including the amount of the prepayment, the time limits, and the cancellation and refund rules established for a particular real estate property.
2.8. Booking — the submission by a Guest of an application to rent a real estate property followed by payment of a prepayment, confirming the Guest's intention to conclude a rental contract.
3. Registration with the Service and Account
3.1. When registering with the Service, the User is obliged to provide accurate and up-to-date information for the creation of a Personal Account, including a unique mobile phone number, an email address, a last name and first name (for individuals) and the name of the organisation (for legal entities) when publishing a listing on the Service.
3.2. The registration form may request additional information from the User. The Service (Meiman) has the right to set password requirements (for example, minimum length, presence of special characters, etc.).
3.3. If the Partner is a legal entity or an individual entrepreneur, they are obliged to provide the following information:
full name;
location (address);
business hours;
state registration number of the legal entity or individual entrepreneur;
taxpayer identification number (INN);
full name of the authorised representative (if applicable).
3.4. The User is responsible for the accuracy, currency and completeness of the data provided. If inaccurate data is discovered, the Service (Meiman) has the right to block the Personal Account or refuse to provide services.
3.5. Registration with the Service constitutes the User's consent to the terms of this Agreement.
3.6. The Service (Meiman) reserves the right at any time to require confirmation of the registration data, as well as other documents (including documents confirming identity or title to real estate). Refusal or failure to provide the requested documents may result in suspension or termination of access to the Service.
4. Rights and Obligations of the User
4.1. The User is obliged to:
4.1.1. Comply with the applicable legislation of the Kyrgyz Republic, the terms of this Agreement and other documents of the Service (Meiman);
4.1.2. Provide accurate, complete and up-to-date data upon registration, and update it in a timely manner;
4.1.3. Immediately inform the Service (Meiman) of any unauthorised access to the User's Personal Account and/or unauthorised use of their credentials;
4.1.4. Not transfer their registration data to third parties and take all necessary measures to protect it;
4.1.5. Keep confidential, and not use without permission, the personal data of other Users that has become known as a result of using the Service;
4.1.6. Pay in a timely manner the licence fees and other charges due to the Service (Meiman) under the applicable rates.
4.2. The User is prohibited from:
4.2.1. Registering or using another person's account without their permission;
4.2.2. Creating duplicate accounts in order to circumvent restrictions or obtain undue advantages;
4.2.3. Misrepresenting information about themselves, their identity, age or status;
4.2.4. Uploading, publishing or distributing third-party intellectual property without the corresponding rights;
4.2.5. Carrying out mass distribution of messages without the recipients' consent;
4.2.6. Using software that disrupts the normal operation of the Service;
4.2.7. Uploading malicious software, viruses or trojans;
4.2.8. Using automated scripts to interact with the Service without the permission of the Service (Meiman);
4.2.9. Unlawfully collecting and processing the personal data of other persons;
4.2.10. Attempting to gain unauthorised access to components of the Service by any means;
4.2.11. Copying, reproducing, selling or reselling any part of the Service without the written permission of the Service (Meiman);
4.2.12. Using the Service to publish commercial or political information outside the permitted sections;
4.2.13. Carrying out fictitious or sham transactions through the Service;
4.2.14. Passing on a phone number, email address, Instagram account or other information that makes it possible to bypass the Service;
4.2.15. Using the intellectual property of the Service (Meiman) to obtain undue benefit or to cause harm.
4.3. The User bears personal responsibility for any information they publish through the Service, for interactions with other Users, and for the use of their account.
4.4. If the User disagrees with the terms of this Agreement or with amendments to it, the User is obliged to stop using the Service and send a corresponding notification to customer support in order to deactivate the Personal Account.
5. Terms of Cooperation. Rights and Obligations of the Service (Meiman)
5.1. The Service (Meiman) provides Users with a platform for publishing rental offers and booking real estate properties; it does not own or manage such properties and does not take part in rental transactions.
5.2. The User confirms that the Service (Meiman) is not responsible for the currency, accuracy, completeness or legality of the information published in rental offers.
5.3. The Service (Meiman) is not responsible for the condition of real estate properties, their correspondence to the description, or Partners' compliance with the law.
5.4. Users use the functionality of the Meiman platform independently and at their own responsibility.
5.5. The Service (Meiman) acts solely as an intermediary, providing the technical means of interaction between a Partner and Guests.
5.6. The User bears full responsibility for the accuracy of the information in listings, for compliance with legal requirements and for observing copyright in images and texts.
5.7. The Service (Meiman) reserves the right to restrict the User's access to the Service or to terminate the Agreement if violations are identified, including the dissemination of false information, insults, or breaches of the law.
5.8. The Service (Meiman) is not responsible for interruptions in the operation of the Service caused by technical reasons, updates, maintenance or force majeure circumstances.
5.9. The Service (Meiman) has the right to terminate this Agreement unilaterally if the User breaches its terms or expresses disagreement with them.
5.10. In the event of early termination of the Agreement, Meiman returns the User's unspent amounts less reasonable expenses, taxes and third-party service commissions.
5.11. The Service (Meiman) has the right to send the User informational and promotional messages to the contact details provided upon registration.
5.12. The User grants the Service (Meiman) the right to use the content they have published (texts, photographs, reviews) under a non-exclusive licence, free of charge, for any purposes related to Meiman's activities.
5.13. The Service (Meiman) has the right to publish Users' listings and reviews on its own resources and on partners' resources without altering their content.
5.14. All claims relating to the quality of real estate properties and the performance of obligations under rental transactions are to be brought by the User directly against the relevant parties to the transaction.
5.15. The User uses the Service at their own risk; Meiman does not guarantee that the Service will meet the User's expectations, operate without interruption, or be free of errors.
5.16. The Service (Meiman) reserves the right to amend the terms on which the Service is provided at any time. Continued use of the Service constitutes the User's consent to the amendments made.
5.17. Discount, bonus and referral programmes operated by Meiman are governed by separate rules published on the Service. Participation in such programmes is voluntary and takes place in accordance with the terms set out in the corresponding documents. The provision of discounts, bonuses and promotions between a User and a Partner also takes place without Meiman's involvement and does not create tax obligations for the Service.
6. Protection of Intellectual Property Rights and Means of Individualisation
6.1. All objects published on the Service, including design elements, texts, images, illustrations, videos, scripts, software, music, sounds and other objects (hereinafter — the Content), are subject to the exclusive rights of the Service (Meiman), Partners, Users and other rights holders. All rights to the Content are protected in accordance with the legislation of the Kyrgyz Republic.
6.2. The designation "Meiman", as well as other trademarks and service marks used on the Service, are the intellectual property of Meimo LLC or are used under licence. Their use by third parties is possible only with the prior written permission of the rights holder.
6.3. Except in cases expressly provided for by this Agreement or by law, the User may not copy, reproduce, adapt, distribute, publish, download, transfer, sell or otherwise use the Content in whole or in part without the written consent of the rights holder.
7. License Fees under the Agreement
7.1. A licence fee is paid by the Partner to the Service (Meiman) for each instance of use of the components of the information system that make it possible to book the selected rental property. The amount of the licence fee is calculated automatically and ranges from 10% to 15% of the total accommodation cost. Rental prices in listings are stated inclusive of the licence fee and are not charged in addition to the stated price.
7.2. The licence fee is paid by the Partner by non-cash means, including through the connected payment systems, simultaneously with the payment of the prepayment for the rental property. The licence fee is deemed received by the Service (Meiman) on the day following the Guest's actual check-in at the booked property.
7.3. The licence fee is the remuneration of the Service (Meiman) for the granted right to use the information system and does not depend on settlements between the Guest and the Partner under a separate rental contract. In the event of cancellation of a booking, the licence fee is refunded on the terms set out in the "Booking and Cancellation Rules", which form an appendix to this Agreement.
8. Personal Data Processing
8.1. By accepting the terms of this Agreement through registration on the Website or in the mobile application of the Service, the User declares that the personal data provided by them (last name, first name, phone number, date of birth) is made publicly available: last name, first name, contact phone number, date of birth, and gives the Service (Meiman) their consent to the processing of the personal data provided upon registration.
8.2. Processing of the User's personal data is carried out in accordance with the legislation of the Kyrgyz Republic. The Service (Meiman) processes the User's personal data in order to perform the obligations assumed under this Agreement and to enable the User to use the Service.
8.3. The Service (Meiman) processes the following personal data of the User: last name, first name, patronymic (if any), phone number, email address, year of birth, city of residence, and user data (location data, type and version of the operating system used, type and version of the browser, device type and screen resolution, mobile application version, sources of the User's referral to the Service, advertising, partner and referral campaign parameters, operating system and browser language, information about the User's actions on the Website and in the mobile application, pseudonymous technical identifiers of the device, visitor and session assigned by the Service, application crash and error reports, IP address).
8.4. The Service (Meiman) performs the following operations with the User's personal data, with or without the use of automation tools: collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), blocking, deletion, destruction.
8.5. The Service (Meiman) grants access to the User's personal data only to those third parties, counterparties, employees, contractors and agents to whom this information is necessary to ensure the functioning of the Service and the provision of Services to the User, including technical service providers (hosting, payment processing, notification delivery, mapping services, handling of invitation links, crash diagnostics and analytics) acting on behalf of and in the interests of the Service. The categories of such providers are listed in the Privacy Policy.
8.6. The User consents to receiving electronic messages containing information about transactions made by the User (including receipts and similar documents).
8.7. The administration of the Service has the right to use the information provided by the User, including personal data, in order to comply with the requirements of the applicable legislation of the Kyrgyz Republic, including for the purpose of preventing and/or suppressing unlawful actions of Users.
8.8. Disclosure of the information provided by the User may take place only in the cases provided for by the applicable legislation of the Kyrgyz Republic, at the request of a court, law enforcement bodies or other authorized bodies.
8.9. The User's consent to the processing of personal data is given for the entire period of use of the Service and remains in effect until the User withdraws it. Consent is withdrawn by sending a written request to the email address of the Service (Meiman) support team. In case of doubt as to the authenticity of the request, Meiman has the right to carry out additional identification of the User.
8.10. The User has the right to contact the Service (Meiman) in order to clarify, change, block or delete their personal data. The User understands that deleting certain data may make the use of the Service impossible.
8.11. The procedure for processing and protecting personal data, retention periods, the list of technical identifiers and the categories of engaged service providers are defined by the Privacy Policy published at meiman.kg/privacy. The Privacy Policy forms an integral part of this Agreement.
9. Liability of the Parties
9.1. The Service (Meiman) is not liable for losses arising from the use of, or the inability to use, the Service.
9.2. The User is responsible for the accuracy of the information published on the Service.
9.3. All disputes and claims arising between a Guest and a Partner are resolved between them independently.
9.4. The Service (Meiman) is not liable for the actions of third parties.
9.5. The Service (Meiman) is not liable for the quality of real estate properties.
10. Amendments to the Terms of the Agreement
10.1. Meiman has the right to amend this Agreement without prior notice.
10.2. A new version of the Agreement takes effect from the moment of its publication on the Website.
10.3. The User is obliged to monitor changes to the terms of the Agreement independently.
10.4. Continued use of the Service after amendments constitutes acceptance of the new version.
11. Final Provisions
11.1. If any provision of this Agreement is found to be invalid or unenforceable under the legislation of the Kyrgyz Republic, this does not render the other provisions of the Agreement invalid.
11.2. This Agreement does not create any agency, partnership, employment or other relations between the User and Meiman that are not expressly provided for in the text of this Agreement.
11.3. The failure of the Service (Meiman) to act in the event of a breach by the User of the terms of the Agreement does not deprive the Service (Meiman) of the right to take measures to protect its interests in the future.
11.4. This Agreement is drawn up in Russian. In the event of any discrepancy between the Russian version and a translation into another language, the Russian version prevails.
11.5. The Agreement takes effect from the moment the User begins using the Service and remains in force for the entire period of existence of the Service or until the User terminates it.
11.6. The appendices to this Agreement are:
Rules for Booking and Cancellation of Bookings through the Service;
Rules for Participation in the Bonus and Referral Programmes.