How to prepare for a guest arrival

Check-in is the first impression, and the review and the decision to come back both grow out of it. Preparation takes half an hour and affects bookings more than the price does. Here is what to do the day before.

1. Re-read the booking

Check the date, the arrival time and the number of guests — people often book for one and arrive as two. Read the comments on the booking: they may ask for a cot, a late arrival or an extra bed.

2. Message the guest in advance

A short message a day ahead — how to get there, where to park, who will meet them and when. It removes half the calls on arrival day and sets a calm tone.

3. Get the place ready

• fresh linen and towels are the minimum;
• test everything: lights, sockets, Wi-Fi, heating or air conditioning, hot water;
• stock soap, toilet paper and drinking water; if there is a kitchen, add tea and sugar;
• walk through the rooms checking for smells, dust and hair — that is exactly what guests notice.

4. Add something of your own

Fruit, sweets, local honey or a note with a greeting and your number cost little but appear in reviews more often than renovations do. If you meet guests in person, do not rush: a couple of minutes about the area and the house usually pays off.

5. Check documents and payment

A passport or ID is needed at check-in. The deposit is already with Meiman — we pass it to you after the guest arrives, and the balance the guest pays on site.

Why it pays off

A good check-in brings a review, the review lifts the listing in search, and returning guests and word of mouth cost less than any advertising. If your dates are taken, block them in the calendar so you never have to cancel a booking.

Questions about a booking? Phone and WhatsApp: +996 550 993 993, calls: +996 503 993 993, email: partners@meiman.kg.