What to do if something goes wrong at check-in

The host does not answer, the room turns out to be a different one, the property is not ready — it happens rarely, but it is worth knowing the steps in advance. The main thing: everything is resolved through the platform, and at that moment the deposit is still with us, not with the property.

1. Write in the booking chat

The chat inside the booking is the fastest channel: the host sees your message together with the booking itself. A call works too, but the chat stays in the system and can be referred to later.

2. Record what is wrong

Photograph the room or the house if it does not match the listing. Note the time you arrived. This is not bureaucracy: disputes are settled faster when there is something to show.

3. Contact support

If the host does not answer or the solution does not work for you, write to us: WhatsApp +996 550 993 993, email partners@meiman.kg, or the Support section in your profile. Give the booking number — we then see the property, the dates and the payment straight away.

Common situations

The host is silent on arrival day

Write in the chat and call the contacts that opened after payment. No answer within an hour — write to support, do not wait until the evening.

The property does not match the listing

Record the difference before checking in. If the room is not the one you booked, the property usually has an equivalent replacement; if it does not, we deal with the booking.

The property cancelled your booking

The deposit is returned to you regardless of the property cancellation terms — see How to cancel a booking and what happens to the deposit. Look for a replacement in parallel: Bishkek, Issyk-Kul, Karakol, Osh.

You are asked to pay extra on the spot

Check the booking: it states how much was paid as a deposit and how much is due at check-in. Anything beyond that is a matter of agreement — and it is best to write to us right away.

How to lower the risk

Message the host before booking and confirm the arrival time the day before — the short checklist is in What to check before check-in.

We are here: phone and WhatsApp +996 550 993 993, calls +996 503 993 993, email partners@meiman.kg.